Privacy Policy

Claritas Eye & Retina Institute
(Dr. Mayank Bansal)

This Privacy Policy explains how Claritas Eye & Retina Institute (“Claritas”, “we”, “us”, or “our”) collects, uses, processes, stores, and protects personal information when you access our website https://claritaseye.com/ (“Website”), teleconsultation platform, or any related digital services (“Services”).

This Policy is formulated in accordance with applicable Indian laws, including:

The Information Technology Act, 2000
The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
Other applicable laws and regulations in force in India

By accessing our Website or using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please refrain from using our Services.

If you use our Services on behalf of another individual (for example, a child or dependent), you confirm that you are authorized to accept this Privacy Policy on their behalf.

1. Information We Collect

We collect only the information necessary to provide safe and efficient healthcare services.

1.1 Personal Information

This may include:

Full name
Contact details (mobile number, email address, residential address)
Date of birth, gender
Identification details where required
Insurance information
Appointment and consultation history
Feedback or reviews

1.2 Sensitive Personal Data

In the course of providing medical services, we may collect:

Medical history and health records
Diagnostic reports and prescriptions
Treatment details
Biometric or clinical information
Hospital admission and discharge summaries

Such data is collected strictly for medical, legal, and administrative purposes.

1.3 Automatically Collected Information

When you access our Website, we may automatically collect:

IP address
Browser type and device information
Operating system
Location data (where permitted)
Pages visited and time spent
Cookies and similar technologies

We may use cookies, web beacons, and similar technologies for analytics, technical administration, and improving user experience. Cookies do not store sensitive medical information.

2. Purpose of Data Collection

Your information is collected and used for:

Scheduling appointments and teleconsultations
Providing ophthalmology and retina care services
Managing patient records
Processing payments and insurance claims
Responding to inquiries and requests
Improving our Website functionality and services
Recruitment and internal administrative purposes
Legal and regulatory compliance

We do not collect personal data from unrelated third-party websites or public sources without lawful basis.

3. Communication

We may contact you via:

Phone calls
SMS
Email
WhatsApp or other messaging platforms

These communications may relate to appointments, medical follow-ups, billing, or service updates.

4. Sharing of Information

We may share your information only when necessary and in compliance with applicable laws.

Your information may be shared with:

Authorized doctors and medical professionals
Diagnostic centers and laboratories
Insurance providers
Payment gateway providers
IT and data analytics service providers
Legal, regulatory, or governmental authorities when required by law

We are not responsible for breaches caused by third-party systems beyond our reasonable control, including hacking, system failures, or telecom issues.

In the event of merger, restructuring, or business reorganization, your information may be transferred in accordance with this Privacy Policy.

We do not sell or rent personal data to third parties.

5. Disclosure of Information

We may disclose information:

To comply with court orders, legal processes, or regulatory requirements
To investigate fraud, security breaches, or unlawful activities
To protect the rights, property, or safety of our patients, staff, or the public

Except as stated above, we do not routinely disclose personal data without prior consent.

6. Data Retention

We retain personal and medical records only for as long as necessary:

To fulfill medical and administrative purposes
To comply with legal and regulatory requirements
As mandated under Indian healthcare and tax laws

When no longer required, data is securely deleted or anonymized.

7. Your Rights

As a data subject, you have the right to:

Access your personal information
Correct or update inaccurate information
Request deletion of your account (subject to legal retention requirements)
Withdraw consent for certain processing activities

Please note that withdrawal of consent may limit your ability to access certain services.

You may contact us through the details available on our Website to exercise these rights.

8. Data Security and Confidentiality

Claritas implements industry-standard technical and organizational security measures to protect personal data against:

Unauthorized access
Loss or misuse
Alteration or destruction

Access to sensitive medical information is restricted to authorized personnel who are bound by confidentiality obligations.

While we take reasonable precautions, no digital platform can guarantee absolute security. Claritas shall not be liable for unauthorized access unless resulting from gross negligence or willful misconduct.

9. Intellectual Property

All content on the Website, including text, graphics, logos, images, and software, is the intellectual property of Claritas Eye & Retina Institute or its licensors and is protected under applicable copyright and trademark laws. Unauthorized use is prohibited.

10. Cookies Policy

We may use cookies and related technologies to:

Enhance user experience
Analyze website traffic
Monitor website performance
Personalize content

You may disable cookies through your browser settings; however, some features of the Website may not function properly.

11. Consent

By using our Website or Services, you:

Confirm that you have read and understood this Privacy Policy
Consent to the collection and processing of your information as described herein

This Privacy Policy forms part of our Terms of Use.

12. Modifications and Updates

Claritas reserves the right to modify or update this Privacy Policy at any time.

Changes will be posted on https://claritaseye.com/ and will become effective upon publication. Continued use of the Website constitutes acceptance of the updated Policy.

13. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India.

Any disputes arising from or related to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Delhi, India.